FAQs
We're always happy to receive your feedback and we read all suggestions carefully. Some suggestions are incorporated right away, while others—especially...
Tue, Aug 4, 2020 at 6:28 PM
Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was lost during or r...
Tue, Aug 4, 2020 at 6:34 PM
If you've made purchases in the game or other applications before: 1. Your internet connection. It has to be stable in order to make purchases, so we re...
Tue, Aug 4, 2020 at 6:37 PM
For a smooth experience, it's very important that you are connected to a reliable network and that your device's signal is strong. Full wifi bars or...
Tue, Aug 4, 2020 at 8:33 PM
If you're having trouble loading the Google Play Store or downloading the game, please try the troubleshooting steps on the Google Help Center.
Tue, Aug 4, 2020 at 8:36 PM
If your game has gone silent, there are plenty of potential fixes. Start by checking the in-game settings. Are your sound effects set to “on?” They sho...
Tue, Aug 4, 2020 at 8:38 PM
As Primitive Brothers grows bigger and better with new features and functions, it demands more from the device it's running on. At the same time, new s...
Tue, Aug 4, 2020 at 8:41 PM
We're aware of an issue that prompts a "Device not compatible" error message in Google's Play Store when trying to download the latest upd...
Tue, Aug 4, 2020 at 8:42 PM